Privacy Policy

Effective Date: September 1, 2026

Customer OS (“Customer OS,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

 

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, purchase or use our products and programs, contact us, subscribe to communications or otherwise interact with Customer OS.

 

Customer OS offers business training, tools and resources, including the Proactive Customer Service™ programs, Team Leader Playbooks, Team Member Guides, digital resources and related products.

 

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

We collect only the personal information reasonably required to operate our business, provide our products and services, process transactions and communicate with our customers.

Depending on how you interact with Customer OS, this may include:

Contact information
Paul Kidston, CEO, paulkidston@gmail.com,  Phone:1-647-962-7253 , 66 Chandler Rd, Chester, NS, B0J1J0

 

Account and purchase information
Information associated with your Customer OS or Wix account, products purchased, transaction history, program selections and related customer records.

 

Payment information
Payments made through our website may be processed by Wix and third-party payment processors. Customer OS does not need to directly receive or store your complete credit or debit card information when it is processed by these providers.

Communications

 

Information you provide when you contact us, complete a form, request assistance, submit feedback or otherwise communicate with Customer OS.

 

Website and technical information
Our website and the technologies supporting it may automatically collect information such as your Internet Protocol address, browser type, device type, operating system, pages visited, referring pages, approximate location based on Internet Protocol address, session information and interactions with the website.

 

Program-related information
If you voluntarily provide information while seeking assistance with a Proactive Customer Service™ program, we may collect business or program information necessary to respond to your request.

 

Customer OS does not require customers to provide personal information about their employees or customers simply to use downloaded program materials unless that information is specifically required for a service being provided.

 

2. How We Use Personal Information

We may use personal information to:

• operate and improve the Customer OS website;

• process purchases and provide access to products and digital materials;

• administer Customer OS and Proactive Customer Service™ programs;

• respond to questions, requests and customer-service inquiries;

• communicate about purchases, accounts and program-related matters;

• provide requested information about Customer OS products and services;

• maintain transaction, accounting and business records;

• understand how visitors use our website and improve its performance;

• prevent fraud, misuse, security incidents and unauthorized activity;

• comply with legal, tax, accounting and regulatory requirements; and

• send marketing or promotional communications where we have the appropriate consent or are otherwise permitted by law.

 

We will not use personal information for a materially different purpose without appropriate notice or consent where required.

 

3. Consent

Where required, Customer OS obtains consent for the collection, use or disclosure of personal information.

The form of consent may vary depending on the nature of the information and the circumstances. Consent may be express, such as when you subscribe to marketing communications, or implied where the purpose would reasonably be understood from the circumstances, such as providing an email address so that we can deliver a product you purchased.

 

You may withdraw your consent to certain uses of your personal information at any time, subject to legal, contractual or reasonable business requirements.

 

Withdrawal of consent may affect our ability to provide certain services where the information is necessary to provide those services.

4. Online Purchases and Wix

The Customer OS website is hosted using the Wix platform.

Wix and service providers supporting our website may receive and process information required to operate the website, maintain customer accounts, process transactions, deliver digital products, provide website functionality and maintain security.

 

Payment information may also be processed by Wix Payments or other payment providers selected for use on our website.

These service providers operate under their own terms and privacy practices.

 

Customer OS may also use third-party providers for services such as website analytics, email communications, accounting, cloud storage or other business functions.

 

We provide these organizations only with information reasonably required to perform the services for which they have been engaged.

5. Cookies and Similar Technologies

The Customer OS website may use cookies and similar technologies.

 

Cookies are small data files placed on a browser or device that allow websites to function properly and may help us understand how visitors use the site.

 

Cookies used on our website may include:

Essential cookies necessary for security, website operation, shopping-cart functions, account access and transactions.

Functional cookies that help provide or remember website features and preferences.

 

Analytics and performance cookies that help us understand website traffic, page performance and how visitors interact with the site.

 

Marketing cookies, if enabled, that may be used to measure advertising or marketing effectiveness.

 

Where required, visitors will be given options to manage non-essential cookies through the website's cookie-consent tools.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

 

6. When We Share Personal Information

Customer OS does not sell or rent personal information.

We may disclose personal information to service providers where reasonably necessary to operate our business, including website hosting providers, payment processors, technology providers, accounting providers, communications platforms and other suppliers acting on our behalf.

 

We may also disclose information:

• where required or permitted by law;

• in response to a lawful request, court order or regulatory requirement;

• where reasonably necessary to investigate fraud, security concerns or misuse;

• to protect the rights, safety or property of Customer OS, our customers or others; or

• in connection with a merger, sale, financing, reorganization or transfer of all or part of the Customer OS business, subject to appropriate confidentiality and legal requirements.

 

We do not provide customer information to unrelated third parties for their independent marketing purposes without appropriate consent.

 

7. Storage and International Processing

Some of the service providers used by Customer OS may store or process information outside your province or outside Canada.

 

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement authorities or governmental authorities in accordance with applicable law.

 

Customer OS remains responsible for personal information under our control and takes reasonable steps when selecting service providers that handle personal information on our behalf.

 

8. Email and Marketing Communications

Customer OS may send administrative or transactional communications related to purchases, accounts, requested information or programs you are using.

 

We may also send information about Customer OS, Proactive Customer Service™ programs, new products, program updates or related resources where we have your consent or are otherwise permitted by applicable law.

 

Marketing communications will include an appropriate method to unsubscribe.

 

You may unsubscribe from marketing communications at any time. Unsubscribing from promotional communications does not prevent us from sending necessary transactional communications relating to products or services you have purchased.

 

9. Retention of Personal Information

Customer OS retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate legal, accounting, tax, security and business requirements.

 

When personal information is no longer reasonably required, we take appropriate steps to delete, destroy or anonymize it, subject to applicable legal requirements and our normal records-management practices.

 

10. Security

Customer OS uses reasonable administrative, technical and organizational safeguards appropriate to the nature and sensitivity of the personal information under our control.

We also rely on established service providers, including Wix and payment processors, for portions of our website infrastructure and transaction security.

 

No Internet transmission, electronic storage system or technology can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.

 

11. Accessing or Correcting Your Information

You may contact Customer OS to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before responding to a request.

 

Certain information may be exempt from access or deletion requirements where permitted or required by law.

You may also contact us to ask questions about how your personal information has been used or disclosed.

 

12. Your Privacy Choices

Depending on the circumstances and applicable law, you may have the right to:

• request access to personal information held about you;

• request correction of inaccurate information;

• withdraw consent to certain uses;

• unsubscribe from marketing communications;

• manage non-essential cookie preferences; and

• raise a concern or complaint regarding our handling of personal information.

 

To exercise any of these options, contact the Customer OS Privacy Officer using the information below.

 

13. Business and Professional Use

Customer OS and the Proactive Customer Service™ programs are designed primarily for businesses, owners, managers, team leaders and their teams.

 

The website is not directed specifically toward children, and Customer OS does not knowingly seek to collect personal information from children for marketing purposes.

 

14. Links and Third-Party Services

Our website may contain links to third-party websites, platforms or services.

 

Customer OS is not responsible for the privacy practices, security or content of websites or services that we do not control. We encourage users to review the privacy policies of third-party services before providing personal information to them.

 

15. Changes to This Privacy Policy

Customer OS may update this Privacy Policy from time to time to reflect changes to our business, website, technologies, service providers, legal requirements or privacy practices.

 

The current version will be posted on this website with the effective or last-updated date.

We encourage visitors to review this Privacy Policy periodically.

 

16. Privacy Questions, Requests or Complaints

Customer OS is responsible for personal information under its control and has designated a Privacy Officer to respond to privacy questions, requests and complaints.

Privacy Officer
Customer OS
Email: paulkidston@gmail.com
Mailing Address: 66 Chandler Road, Chester, NS, B0J1J0

 

If you have a question, would like to request access or correction, wish to withdraw consent where applicable, or have a concern about our privacy practices, please contact us using the information above.

 

We will review and respond to privacy concerns in accordance with applicable Canadian privacy requirements.

Last Updated: September 1, 2026